Crisis Communications

Topic: Crisis Communications

Royalty, reputation and crisis: lessons from the Oprah fall-out

Our strategic partner Steve Double was asked by German communications firm Engel & Zimmermann, a fellow member of the Crisis Communications Network Europe, to give insights into perhaps the biggest non-Covid story of 2021 – Prince Harry and Meghan’s interview with Oprah Winfrey. In the video below, Steve discusses changes to the royal family’s communications approach, the difficulty […]

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The art of an apology

When a crisis hits, immediate and blunt assessment is essential SORRY seems to be the hardest word. When it comes to apologies, Elton Johns lyric is all too true. Whether to say sorry frequently divides the opinion of lawyers, insurers, clients and PR specialists. When a crisis hits, immediate and blunt assessment is essential: have […]

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Topic: Crisis Communications

Royalty, reputation and crisis: lessons from the Oprah fall-out

The art of an apology

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