This week, the family of Wendy Jones told the BBC they want answers.
In 2019, Wendy died after an air conditioning duct fell on guests at a Pontins resort in Somerset. The police investigation is still ongoing, but in the five years since the incident, Mrs Jones’s family has never received any correspondence from Britannia head office, the owners of the Pontins resort.
Public speaking is an integral skill for leaders and a hugely important part of communicating in a crisis, and that is why our latest webinar installment focused on preparing both the voice and the mind for public speaking. During a crisis, people look to leaders to instill a sense of calm, build back trust, and […]
Now is the time many businesses will be developing their 2024 business plans in anticipation for the new year ahead. Any solid business plan will assess areas for improvement and take steps to safeguard their reputation against the risks and unknowns that lie ahead. This year has seen scandals and the arrests of their own […]
The new crisis faced by the BBC is a particularly unusual one which has given rise to many questions. This is a fast-moving story and clearly many of the facts are unknown, but we know enough to identify the main areas of concern and to consider why the BBC has approached the matter in the […]
What is a crisis communications plan? A crisis communication plan is an important resource for any organisation. An Alder crisis communication plan is a bespoke manual which contains practical step-by-step guidance, media handling tips, valuable contact details and template communications that ensure organisations can deal with the communication demands of any crisis. At Alder we […]
This week, the House of Commons Privileges Committee published their 106-page Partygate report, finding that ex-PM Boris Johnson repeatedly misled the House. The Committee was forced to make some last-minute edits to their report, after Johnson broke the usual confidentialities and accused the committee of being a ‘kangaroo-court’ in opinion pieces just days before the […]
In the days since the death of Rolf Harris, there have been some eye-catching revelations about the disgraced entertainer’s attempts to manage his PR during his 2014 trial for a string of sex offences. Defendants in high-profile trials often employ a range of tactics in order to try to win public sympathy. The growing rise […]
Our Managing Director Tim Toulmin recently spoke to Ben Griffiths, our Specialist Partner for Media Relations, as they addressed the topic of ‘Understanding the Newsroom’ at our first Alder Intelligence webinar. The discussion drew on Ben’s two decades of experience working at the UK’s biggest news brands, with Ben shining a light on the inner […]
“AI and ChatGPT can provide organizations with valuable tools for reputation management and crisis communications, enabling faster response times, real-time monitoring, automated responses, enhanced communication planning, and more.” In case the American spelling didn’t give it away, those aren’t our words, but the opening line of an in-depth answer that ChatGPT gave to our above […]