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Ripple Effect on a body of water

Our issues management services help leaders to confidently identify and act on the internal problems that can lead to their organisation’s reputational difficulties. As reputation management consultants, we understand the powerful role of reputation for both individuals and organisations. It is a valuable asset that needs to be monitored, managed, and evaluated for areas of improvement.  

Challenges can strike unexpectedly, testing even the most resilient organisations and casting a shadow over the most detailed plans. That is why modern businesses demand responsiveness, agility, and foresight, which is where our integrated reputational risk and issues management services are invaluable. 

With a wealth of experience in crisis communication, we understand the urgency of identifying and resolving internal issues before they spiral out of control. Our issues management services focus on detecting, assessing, and neutralising potential concerns to prevent them from evolving into more significant threats. 

Issues management case studies:

Investing in issues and reputation management services should be at the core of any organisation’s crisis PR planning strategy. Alder has supported organisations in various sectors to identify and mitigate the risk when dealing with specific challenges and protect against long-term reputational damage.   

As a crisis PR firm working with expert reputation management consultants, we specialise in crafting tailored communication strategies designed to tackle a number of challenges faced by our clients. Do you want to learn more about our reputation and issues management services? Contact us by phone on 020 7692 5675 or email us at [email protected].

Get in touch

Our clients rely on us to manage a wide range of sensitive issues. For a free, no-obligation conversation, please phone us on 020 7692 5675 or email us on [email protected], and we will get back to you as soon as possible. 






    Frequently Asked Questions

    What is issues management, and how does it differ from crisis management?

    Issues management is the proactive identification, monitoring, and resolution of potential challenges or risks that could impact an organisation’s reputation, operations, or relationships. It focuses on addressing problems before they escalate into larger crises.

    In contrast, crisis management involves responding to a significant, often unexpected event that has already escalated, requiring immediate action to mitigate damage and protect the organisation’s reputation.

    How can Alder's issues management services help prevent potential crises?

    Alder’s issues management services are designed to proactively identify, address, and mitigate emerging risks before they escalate into full-blown crises. Our approach includes:

    • Early Detection: We monitor industry trends, stakeholder concerns, and potential threats, identifying issues at the earliest stage to prevent escalation.
    • Strategic Planning: We work with organisations to develop strategies and policies that address issues head-on, reducing the likelihood of negative impact.
    • Stakeholder Engagement: We advise on maintaining open communication with key stakeholders to help foster positive relationships that can prevent issues from becoming crises.
    • Reputation Monitoring: We track public sentiment and media coverage, enabling us to adjust strategies and address concerns based on early identification of emerging threats, before they grow into significant challenges.
    • Crisis Preparedness: Through scenario planning, training, and crisis simulations, we ensure that teams are equipped to respond swiftly and effectively if an issue does escalate.

    What types of organisations can benefit from Alder's issues management services?

    Any organisation that values its reputation and wants to proactively address risks before they escalate can benefit from Alder’s tailored approach to issues management. This might include organisations operating in high-profile, highly regulated, or complex environments, for example public sector and nonprofits, financial services, leisure and hospitality, healthcare and pharmaceuticals and energy.

    How does Alder identify and assess potential reputational risks within an organisation?

    Alder’s comprehensive vulnerabilities reviews are aimed at identifying issues and risks early, before they turn into crises. The method includes interviews with key stakeholders, surveys and questionnaires and desktop research.

    What steps does Alder recommend for organisations to build resilience against potential issues?

    Alder advises organisations to take a proactive and strategic approach to build resilience against potential issues. Key steps include:

    • Risk Identification and Assessment: Regularly evaluate internal and external risks that could impact reputation, operations, or stakeholder relationships.
    • Issues Monitoring: Implement tools and processes to track industry trends, stakeholder sentiment, and media coverage, enabling early detection of emerging challenges.
    • Crisis Planning: Develop a detailed crisis management plan that outlines roles, responsibilities, and communication protocols for addressing potential issues.
    • Stakeholder Engagement: Foster transparent, consistent communication with stakeholders to build trust and address concerns before they escalate.
    • Training and Simulations: Provide media training, scenario planning, and crisis simulations to prepare key teams for effective issue management.