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We regularly carry out surveys to ensure we give the best possible service to our clients.
Client confidentiality is crucial. Due to the sensitive nature of our work, it is necessary we don’t share clients’ details. Below is a selection of some of the feedback we have received – we have removed specific names to provide a sufficient level of anonymity to our clients.
“A quick email to say thank you so much for your wisdom, warmth and support over the past few months. We could not have done it without you! I have been recommending you to everyone.”
Director, civil liberties charity
“Really impressed with the level of service and the calm professionalism.”
Director of Marketing & Admissions, independent school
“During a time when it’s easy to panic and feel like you need to rush and take action, Anthony was a
reassuring and calming voice providing expert advice and practical solutions.”Director of External Relations, independent school
“Ben Todd was excellent. His expertise was critical in having the correct approach with the right
wording to take the teeth out of the published article.”Private individual
“Anthony and Tim were professional, skilled and accessible at every juncture that we needed their
support. We were very thankful to have them on our team.”Director of Governance, Academy Trust
“From the first call to the final output everything was easy, and a lot was achieved in a short space of time. The outputs were exactly what we needed, and the outcome has so far been positive. A very professional team who listened and delivered on our brief.”
Governor, secondary school
“Speed of response, clarity of communications, can-do attitude, clarity of long-term thinking.”
Head, co-educational independent school
“We felt very supported with Alder’s sensible guidance. Alder was extremely responsive, and we have only positive feelings about the entire experience with Alder.”
Legal Director, national charity
“I was impressed with the prompt response from the team. Luckily, our issue was contained, and we’ve been able to grow our business and move on. The expertise of the Alder team shone through, and I would recommend their crisis communications services to any business searching for a watertight reputation management plan.”
Brand Communication Manager, business
“Thank you for your expertise, availability and recommendations during a difficult moment for our organisation.”
Communications Manager, emergency services
“Superb reassurance – gave us confidence. Demonstrated a real understanding”.
CEO, staff arrest
“Incredibly quick response, complete understanding of our needs and appropriate recommendations regarding support required”
Head of major charity, civil litigation
“Very calm. Very responsive. Very measured and sound advice. Excellent to work with!”
Deputy CEO, regular client
“Faultless… Personal reassuring touch, in terms for support. Nothing seemed to be too much for you to do/offer”
Head Teacher, independent school
“Very swift and responsive service”
Charity CEO
“When the heat is on, you need someone to advise, assist and most of all be there on the end of the phone at any time. Your company did all of the above!”
Head Teacher, independent school
“We found Alder to be absolutely brilliant. Always reassuring and providing us with excellent advice.”
Director of Marketing, regular client
“Alder provided calm, insightful and reassuring support in dealing with a non-story that could have nevertheless been quite damaging if mishandled. I was very impressed with the service provided, and I am an enthusiastic recommender of their services.”
Headmaster, independent school
“Very calm and measured, you are supportive and give close assistance”
Major law firm
“You work very well with (critically not against) legal advice. A step above the rest and more heavyweight”
Top 100 law firm
“Responsive, understanding and absolutely on the ball – your client service delivery matches our firm’s values in this area”
International law firm
“Responsive, professional, supportive service.”
Chair of Governors, independent school
“You probably don’t know how helpful you have been! So many sector charities are contending with the same issues as us, but we are not all as fortunate to have your support and input.”
CEO, Charity
“I can’t express how thankful I was to know Anthony was on hand when needed.”
Director of Marketing & Admissions, independent school
“Anthony was excellent to work with, sound advice well clearly communicated to us he was great to work with.”
Chair of Governors, independent school
“You’ve provided great advice, you’re always responsive and have felt like an extension to our team – and genuinely a pleasure to work with, especially during some really challenging times.”
Head of Communications, NHS Trust
“We have total confidence in the support provided by Alder and it is incredibly reassuring to know you guys are supporting some of our clients. We always recommend you when clients need crisis management support.”
Lawyer, Top 100 law firm
“I’d just like to say what an absolute pleasure it has been working with you all… Never an easy place to find yourself as a CEO and the teams support has been exceptional.”
CEO, NHS Trust
“Tim was reassuring and knowledgeable with an obvious understanding of the factors involved in independent school crisis communications.”
Bursar, independent school
“I want to formally acknowledge the professionalism with which you navigated this complex and sensitive case, and to place on record our appreciation for the continuity of support provided.”
Chair of Trustees, charity
“The team at Alder were excellent in providing professional support in a time when needed. Their knowledge, expertise and calm approach gave us the confidence to be able to communicate with our stakeholders and a wider audience decisively in a time of uncertainty.”
Head, independent school
“Many thanks for your assistance and expert guidance. All of us were greatly assured by the way you walked us through what was a very difficult and sensitive situation.”
Director, faith organisation
“If there is anything that can be considered “good” to have come out of the terrible circumstances the School found itself in, it was the realisation that there is some truly exceptional support available to us in a crisis. The support and advice (and indeed compassion) offered to us was exceptional and far greater than we’d dared to imagine.”
Bursar, independent school
“You’ve helped us get through a number of tricky and complex issues which have meant we are still here today (which we don’t take for granted) so thank you.”
Operations Director, religious charity
“On behalf of myself, staff and parents I would like to express our sincere gratitude for your commitment, professionalism, and support over the past few months.”
Head, independent school