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Corporate culture is back in the news with the publication of the Financial Reporting Council’s study into the relationship between business culture and success. At its simplest, corporate culture is simply ‘the way we do things round here’. It is a powerful force that grows over time and dictates how people in organisations behave and […]
When a crisis hits, immediate and blunt assessment is essential “SORRY seems to be the hardest word.†When it comes to apologies, Elton John’s lyric is all too true. Whether to say ‘sorry’ frequently divides the opinion of lawyers, insurers, clients and PR specialists. When a crisis hits, immediate and blunt assessment is essential: have […]