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Visibility is essential for leaders in times of trouble. For those of us who avidly devour media coverage of major events, certain personalities become indelibly embedded into our memories. In the Manchester bombing, for many it was homeless Chris Parker, who rushed to help victims, or Tony Walsh, the poet whose rendition of his brilliant […]
It might seem a little artificial to draw parallels between good crisis PR management and Team GB’s brilliant performance in the Olympics, but no – there really are lessons to be learned. And we’re not just saying that because it gives us an excuse to watch sport on the TV. Honestly! The transformation of Team […]
While the signs of a wobble were there – the uncertainty about ‘local law’, the questions about the approach to the Janner enquiries, the Times revelations about her absences abroad – the resignation of Dame Lowell Goddard as Chair of the Independent Inquiry into Child Sexual Abuse (IICSA) still feels like a setback. What will […]
The Sunday Times this week reported that independent schools are being urged by the new chair of the Headmasters’ and Headmistresses’ Conference (HMC) to be as transparent as possible with parents when allegations of sexual assault are made against staff or pupils. http://www.thetimes.co.uk/article/private-schools-urged-to-reveal-sex-abuse-claims-to-parents-ns72p2pg5 It is the right sentiment but often difficult to do in practice. […]
When a crisis hits, immediate and blunt assessment is essential “SORRY seems to be the hardest word.” When it comes to apologies, Elton John’s lyric is all too true. Whether to say ‘sorry’ frequently divides the opinion of lawyers, insurers, clients and PR specialists.When a crisis hits, immediate and blunt assessment is essential: have we […]