“Tim, we’ve decided to adapt your role in a strategically streamlined way.” Do people really speak like this when announcing job losses to their colleagues? If a swathe of recent press releases is to be believed, then sadly the answer is ‘yes’. Imagine you’re being made redundant – an upsetting event which millions will face […]
When a crisis hits, immediate and blunt assessment is essential “SORRY seems to be the hardest word.” When it comes to apologies, Elton John’s lyric is all too true. Whether to say ‘sorry’ frequently divides the opinion of lawyers, insurers, clients and PR specialists. When a crisis hits, immediate and blunt assessment is essential: have […]