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After a bruising few months, Sports Direct – bashed by MPs and the media for the quality of its corporate governance and its treatment of low-paid staff – has finally taken some positive steps to address its reputational problems. In a brief statement to the stock market it said leading law firm RPC would carry […]
It might seem a little artificial to draw parallels between good crisis PR management and Team GB’s brilliant performance in the Olympics, but no – there really are lessons to be learned. And we’re not just saying that because it gives us an excuse to watch sport on the TV. Honestly! The transformation of Team […]
While the signs of a wobble were there – the uncertainty about ‘local law’, the questions about the approach to the Janner enquiries, the Times revelations about her absences abroad – the resignation of Dame Lowell Goddard as Chair of the Independent Inquiry into Child Sexual Abuse (IICSA) still feels like a setback. What will […]
The Sunday Times this week reported that independent schools are being urged by the new chair of the Headmasters’ and Headmistresses’ Conference (HMC) to be as transparent as possible with parents when allegations of sexual assault are made against staff or pupils. http://www.thetimes.co.uk/article/private-schools-urged-to-reveal-sex-abuse-claims-to-parents-ns72p2pg5 It is the right sentiment but often difficult to do in practice. […]
Corporate culture is back in the news with the publication of the Financial Reporting Council’s study into the relationship between business culture and success. At its simplest, corporate culture is simply ‘the way we do things round here’. It is a powerful force that grows over time and dictates how people in organisations behave and […]
When a crisis hits, immediate and blunt assessment is essential “SORRY seems to be the hardest word.” When it comes to apologies, Elton John’s lyric is all too true. Whether to say ‘sorry’ frequently divides the opinion of lawyers, insurers, clients and PR specialists. When a crisis hits, immediate and blunt assessment is essential: have […]