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As a specialist crisis communications and reputation management consultancy, we know how important it is to hold a strong and trusted reputation.

Whether you are a business owner, CEO, or director, it is important that you are fully prepared if you or your organisation are subjected to a serious communications crisis. Even if you have a retained PR agency or internal communications and marketing department, managing a crisis is a highly specialised job that must be undertaken by experts who deal with crises every day.

We regularly work with the country’s leading lawyers to prepare and support in-house teams with a wide range of crisis situations. Our team of experts has experience working with a range of organisations, from SMBs to large enterprises.

Alder has worked with a range of businesses from various sectors, including the leisure and food industry, healthcare and beauty companies, ecommerce, and construction. Corporate clients come to us at various stages of a crisis: many of our clients need support handling an urgent incident, while others need advice on best practice crisis preparation.

Importance of corporate reputation

Your reputation is your credibility, so without it, you do not have the foundation to build trust with stakeholders or the media. Building these trusted relationships is crucial from the start, but unfortunately, one negative online comment, an internal whistleblower, or some negative media coverage can damage the reputation that your organisation has worked hard to build.

We know that brand protection and public perception are key, and our joint approach of putting in place flexible preventive measures and providing immediate crisis support helps to ensure they remain at the forefront of any response. Clients’ feedback confirms that this specialised approach makes all the difference when it comes to effectively communicating their message at times of crisis.






    Our Business Team

    Tim Toulmin Managing Director

    Tim Toulmin

    Manging Director
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    Susan Smith COO

    Susan Smith

    COO
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    Steve Double

    Strategic Partner
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    Ben Griffiths Media Relations

    Ben Griffiths

    Specialist Partner – Media Relations
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    Jack Myers Account Director

    Jack Myers

    Account Director
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    “I was impressed with the prompt response from the team. Jack was reassuring, thorough and always on hand to answer any queries. Luckily, our issue was contained, and we’ve been able to grow our business and move on. The expertise of the Alder team shone through, and I would recommend their crisis communications services to any business searching for a watertight reputation management plan.”

    Brand Communications Manager, e-commerce business

    “The training was brilliant. It was challenging in a good way and was perfectly bespoke for the specific issues we may face.”

    Head of Communications, retail market hall

    Get in touch

    Our clients rely on us to manage a wide range of sensitive issues. For a free, no-obligation conversation, please phone us on 020 7692 5675 or email us on [email protected], and we will get back to you as soon as possible. 






      Frequently Asked Questions

      Why is reputation management so important for businesses?

      Reputation management is crucial for businesses to establish a positive brand identity, gain customer trust, foster growth, and navigate challenges effectively.
      Having a strong reputation in place makes a business more resilient during times of crisis. A positive track record can help mitigate the impact of negative events, as customers and stakeholders may be more forgiving and understanding. We call this ‘empathy capital’.
      We help businesses at various stages of the crisis cycle, whether that is pre-emptive work such as crisis communications manuals, media training, diagnostic reviews, and culture audits, or managing a crisis in real-time. Whether you want to plan for potential risks or you are currently dealing with a crisis, contact us for a free, no obligation conversation.
      We are not your traditional business PR firm, but we work with all businesses to build crisis readiness, crisis resilience and strengthen crisis recovery work.