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Case Study

Issues Management for a well-known British company

How we handled reputation management for a well-known British company.

The Problem

A customer died on the premises of a well-known British company. Its CEO was keen to establish what could be learned from the incident, and his company’s handling of it.

The Solution

Alder’s research work revealed health and safety issues were being overlooked because they were seen to clash with other management priorities at the time. Senior management used the Alder audit as the basis for instituting a cultural change programme that ensured the problem could not happen again.

The Result

The client stayed in control of the situation, portraying a reassuringly calm and business-like demeanour. No discernible damage was done.

Get in touch

Our clients rely on us to manage a wide range of sensitive issues. For a free, no obligation conversation please phone us on 020 7692 5675 or fill the form and we will get back to you as soon as possible.