The culture of an organisation plays an important role in its exposure to reputational risk.
If dynamics of an organisation’s working environment – e.g., lacking mutual respect, inclusive and non-discriminatory cultures, or complaints processes that employees trust – then this not only will increase an organisation’s risk of negative media coverage but will also risk compromising stakeholder relationships and public confidence.
It is therefore important for senior leaders to be front-footed and respond to workplace culture issues before they escalate into media investigations.