Case Study
How we helped an NHS trust manage a negative CQC inspection report.
The trust had suffered reputational damage following a series of in-patient safety incidents and negative CQC ratings. Alder was engaged by the CEO to work with the trust’s lawyers to develop a strategic plan for responding to complex legal and regulatory cases, including CQC inspections and inquests.
We found a significant element of cross-departmental dysfunction regarding patient safety incidents and communications with grieving families. We adopted a ‘families first’ strategy and chaired weekly inter-departmental meetings for forward planning and crisis communication fundamentals.
Alder has overseen improvements in family liaison and provided bespoke communication plans for individual legal cases, and stakeholder engagement advice on CQC matters.
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