Media and Stakeholder Support for Care Provider Facing Investigation

Challenge

A care provider faced intense media attention following a criminal investigation involving a resident. The organisation needed careful guidance to support families and maintain trust.

Solution

Alder provided discreet and strategic advice:

- Managed media engagement to ensure factual and sensitive reporting
- Supported leadership through the inquest process
- Advised on communications with the resident’s family and key stakeholders

Outcome

- Media remained proportionate and accurate
- Leaders communicated with compassion and confidence
- Trust was maintained during a complex investigation