Crisis Communications After Incident at Major Venue

Challenge

A large venue faced national attention after a tragic incident involving a member of the public. The organisation needed to navigate public scrutiny, media interest, and legal processes.

Solution

Alder supported the organisation through the inquest and beyond:

- Provided media training for senior staff
- Oversaw the organisation’s communications strategy
- Managed the tone, timing and content of public statements
- Ensured alignment with legal requirements

Outcome

- Public statements were accurate, empathetic and legally sound
- Media reporting remained factual
- Leaders felt confident responding under pressure