A diagnostic review provides a ‘diagnosis’ of your organisation’s communications challenges, assessing the functioning of your communications and offering valuable advice on improvements. It is an outside analysis of your organisation, combining an internal communications review with bespoke consultancy and an analysis of your media strategy, external communications and overall communications strategy. This service extends to all public-facing organisations who, regardless of size, understand that communications play a huge role in portraying your brand and building ‘empathy capital’ and protecting your reputation.
Our diagnostic reviews focus on interviews with key staff members, an assessment of employee communications and PR strategies, an analysis of external communications, issues cited by staff surveys and reports from members of the public, and an analysis of communications on social media and as seen across digital and print media.